Mitel MiVoice Business

Minimum Version Required:

MCD V6 and V7 are no longer supported in V3.1 - Version '8' requires 2.6.10 17062> Version '9' requires 3.1.0.18274> 9.1 requires 3.2.0.18438 > 9.3 & 9.4 requires 3.2.1.18557> 9.4 & 10.0 & 10.1 supported 3.2.1.18604 Only

Installation Notes:

*Server 2019 needs Redistributable (x86) - 12.0.30501 to be installed. *

** Not supported on Mitel Small Business Controller (SMBC) **

To perform an installation you will need the IP address of the PBX and independent user account - user name and password
PLEASE NOTE:
For Go Connect Server 2.6.11 and below you will need the SYSTEM username and password.
For Go Connect Server 2.6.12 and above create a new separate HTML user for login.
Version 9 > CTI Application Authentication feature in the Shared System settings needs to be disabled.

Directory Download:

Extensions, Agents, Trunks

Advisories:

** Not supported on Mitel Small Business Controller (SMBC) **

Connections to multi-nodes within a cluster is supported 3.0.x Go Connect Server and above.

Handsets 69XX need Go Connect Server V3.0.x or above.

Handset 5634 Wifi has not been tested.

Mitel Multicall group is not supported.

MiCollab Softphone has not been tested however we have been informed that Hold - Unhold doesn't work correctly and call transfers also does not work correctly.

The Attendant Console and the 5550 console are not supported as they cannot be monitored. Handsets without speakerphones (including 5001, 5005, 5201, 5207, analog) do not provide a full range of handset control.

Dect handsets 700 series and base stations RFP 44,45,47 RFP 48 have not been tested and these generally are not supported.

A MiTAI CTI license is required but not directly available for purchase from Mitel. Instead Mitel collect a royalty payment for any registered application connecting to the Mitel MiVoice Business (aka 3300/MCD) telephone system using the MiTAI interface. This payment is collected and submitted to Mitel by the approved MSA partner for the registered application (us in this case). Please contact us directly to obtain pricing and further details.

NOTE: The published purchase price for our products supporting MiTAI does not include the royalty charge. This is itemized as a separate required charge for all our customer and partners purchasing MiTAI-enabled solutions.

Type:

Proprietary (MiTAI), HTTP

Requirements:

MiTAI server (royalty)
Multi-node Cluster = Each additional node requires a "PBX" (Site) license
A "PXP" (PBX Plus) license for each Resilient PBX/Node.

Firewall Requirements:

ICMP Ping
MITAI - 5320
TCP: 8000 and 8001

Architecture:

The MiVoice Business connects onto the LAN via the RJ45 socket on the front of the PBX. The local IP address and other network settings are set through the HTML-based programming interface.
Deployment Flexibility: Distributed, centralized, and public cloud, virtual deployment though VMware is also available.

Driver Requirements:

Included

Firmware Requirements (for new installations):

Last tested Mitel R10.1

10.2 Not Tested

Other Requirements:

A license is required for to be purchased for continued use of the MiTAI interface