This page provides basic information related to the features available through a telephone system's (PBX) CTI interface.
If you would like additional information about a particular PBX's CTI interface, or the solutions we can provide for them, then please get in touch using the details provided at the Contact tab and we will try to help.Please note: Although we endeavour to maintain the information shown, there may be some instances where it is either incorrect or out of date. This information should not be used as a guide to systems supported by our various CTI solutions.
We hope you find this information useful.
| Name | Connection Type | WAN Connectivity | Trunk Monitoring | Analog Phones | Agent Features | License Charge | Actions |
|---|---|---|---|---|---|---|---|
| 3Com NBX | Proprietary | ||||||
| 3CX Phone system | Proprietary | ||||||
| 4PSA VoipNow | Proprietary / HTTPS | ||||||
| 8x8 PBX | |||||||
| Aastra 400 | CSTA Phase III / HTTP | ||||||
| Aastra 800 | CSTA Phase III / HTTP | ||||||
| Aastra BusinessPhone | CSTA | ||||||
| Aastra Intelligate/OIP | TAPI | ||||||
| Aastra MD Series | |||||||
| Aastra MX One | CSTA Phase III | ||||||
| Aastra OpenCom | CSTA Phase II / HTTP | ||||||
| Agfeo AS | |||||||
| Alcatel Omni PCX Enterprise (OXE) Alcatel 4400 | CSTA - TCP Port: 2555 | ||||||
| Alcatel OmniPCX Office (OXO) | CSTA | ||||||
| Alcatel OpenTouch Business Edition | CSTA | ||||||
| Allworx 6x / 48x | HTTP / TAPI | ||||||
| Altigen MaxCS | Proprietary | ||||||
| Aspect Unified IP | |||||||
| Asterisk PBX | AMI | ||||||
| Auerswald COMmander | HTTP / TAPI | ||||||
| Auerswald COMpact | HTTP / TAPI | ||||||
| Avaya BCM | Proprietary (LAN CTE) | ||||||
| Avaya Aura Communication Manager | TSAPI / Telnet | ||||||
| Avaya CS1000 | Proprietary (CCT) | ||||||
| Avaya Definity | TSAPI / Telnet | ||||||
| Avaya Index | |||||||
| Avaya IP Office | TAPI | ||||||
| Avaya Meridian 1 Option | |||||||
| Cisco Broadworks | Proprietary (XSI-CTI) (XSI-TLS) (XSI-HTTP/S) | ||||||
| Cisco M6 | TAPI | ||||||
| BT Quantum | Proprietary | ||||||
| BT Versatility | Proprietary | ||||||
| Centile Istra | HTTP | ||||||
| Cisco Call Manager Express | Proprietary/Telnet | ||||||
| Cisco CSTA connection | CSTA/XML | ||||||
| Cisco UC Manager Business Edition | Tapi | ||||||
| Cisco UC300 | Not supported | ||||||
| Cisco UC500 | Proprietary/Telnet | ||||||
| Cisco Unified Call Manager | Tapi | ||||||
| DeTeWe OpenCom | CSTA/HTTP | ||||||
| Digium SwitchVox | HTTPS/XML | ||||||
| Epygi QX/Quadro | Not supported | ||||||
| Estech ESI | |||||||
| Fonality PBX | |||||||
| Genband PBX | CSTA (over SIP) | ||||||
| Grandstream UCM | AMI | ||||||
| IC-Talk MM Series | Not supported | ||||||
| Innovaphone PBX | TAPI/XML | ||||||
| Intelbras Impacta | CSTA/HTTP | ||||||
| IP Cortex PBX | AMI | ||||||
| IPFX PBX | Proprietary | ||||||
| Iwatsu ADIX | |||||||
| Ericsson LG IPECS eMG80 | Tapi | ||||||
| Ericsson LG IPECS | Tapi | ||||||
| Ericsson LG ipLDK | Tapi | ||||||
| Ericsson LG LDK | Tapi | ||||||
| Ericsson LG IPECS UCP | Tapi | ||||||
| M5 M5 | Proprietary | ||||||
| Matracom MC/L | Not supported | ||||||
| Mitel 3000 | Proprietary | ||||||
| Mitel 3300 | Proprietary (MiTAI) | ||||||
| Mitel Axxess (InterTel) | Proprietary (OAI) | ||||||
| Mitel CS5000 (interTel) | Sufficient OAI resources for Monitor and Call Control | ||||||
| Mitel MCD | Proprietary (MiTAI) | ||||||
| Mitel MiVoice Business | Proprietary (MiTAI), HTTP | ||||||
| Mitel MiVoice Enterprise | CSTA Phase III | ||||||
| Mitel MiVoice Office 250 | Sufficient OAI resources for Monitor and Call Control | ||||||
| Mitel MiVoice Office 400 | CSTA Phase III / HTTP | ||||||
| Mitel SX Series | |||||||
| NEC Aspire | Tapi | ||||||
| NEC DXE | |||||||
| NEC SL1100 | Tapi | ||||||
| NEC SV8100 | TAPI | ||||||
| NEC SV8300 | TAPI | ||||||
| NEC SV8500 | OAI | ||||||
| NEC SV9100 | TAPI | ||||||
| NEC Univerge 3C/9000 | Not supported | ||||||
| NEC XN120 (Topaz) | Proprietary/HTTP | ||||||
| Nfon PBX | uaCSTA | ||||||
| Nortel BCM | Proprietary (LAN CTE) | ||||||
| Nortel Norstar | |||||||
| Panasonic KX-NCP | CSTA | ||||||
| Panasonic KX-TD | |||||||
| Panasonic KX-TDA | CSTA | ||||||
| Panasonic KX-TDE | CSTA | ||||||
| Panasonic KX-NS | CSTA | ||||||
| Panasonic KX-NSX | CSTA | ||||||
| RingCentral PBX | |||||||
| Samsung DCS | |||||||
| Samsung OfficeServ | Proprietary | ||||||
| Samsung SCMC | CSTA | ||||||
| Samsung SCME | CSTA | ||||||
| Sangoma FreePBX | AMI | ||||||
| ShoreTel ShoreGear | TAPI (connects to the HQ Server) | ||||||
| Snom One | CSTA / HTTP | ||||||
| SpliceCom Maximiser | Proprietary / LDAP | ||||||
| Starface PBX | |||||||
| Swyx Swyx | |||||||
| Tadiran Aeonix | TAPI/HTTP | ||||||
| Tadiran Coral IPX | TAPI/HTTP | ||||||
| Teldat Elmeg Hybird | TAPI/HTTP | ||||||
| Telrad PBX | Not supported | ||||||
| Toshiba CIX | CSTA/SNMP | ||||||
| Toshiba CTX | CSTA/SNMP | ||||||
| Toshiba IP Edge | CSTA/SNMP | ||||||
| uaCSTA Handsets Akuvox | uaCSTA | ||||||
| uaCSTA Handsets Mitel (Aastra) | uaCSTA | ||||||
| uaCSTA Handsets Panasonic | uaCSTA | ||||||
| uaCSTA Handsets Snom | uaCSTA | ||||||
| uaCSTA Handsets Yealink | uaCSTA | ||||||
| Unify 5000 | CSTA | ||||||
| Unify 8000 | CSTA | ||||||
| Unify Hipath 3000 | CSTA Phase III and SNMP | ||||||
| Unify Hipath 4000 | CSTA Phase III | ||||||
| Unify HiPath DX / Realitis DX | CSTA Phase II | ||||||
| Unify Open Office (HOOME) | CSTA Phase III and SNMP | ||||||
| Unify OpenScape Business | CSTA Phase III and SNMP | ||||||
| Unify OpenScape Office (MX/LX) | CSTA Phase III and SNMP | ||||||
| Vodia PBX | CSTA / HTTP | ||||||
| Voicenet IP PBX | Proprietary | ||||||
| Yeastar MyPBX | AMI, Proprietary: | ||||||
| Zultys MX | CSTA/Proprietary | ||||||
| Zycoo Coovox | AMI | ||||||
| Octopus F200 | |||||||
| Octopus F200 - F400 - F600 | Please refer to Unify Hipath 3000 | ||||||
| Octopus FX | |||||||
| Octopus F900 | |||||||
| Clearvox Clearvox | AMI, Proprietary | ||||||
| Ericsson LG IPECS CLOUD | SAPP | ||||||
| Genband Kandy | |||||||
| Xelion Xelion 6 | |||||||
| Firstcom Universe | Proprietary | ||||||
| Yeastar S-Series PBX | |||||||
| Mitel MiCloud Business | Proprietary (MiTAI), HTTP | ||||||
| Unify OpenScape Voice | CSTA XML (CSTA323) | ||||||
| Avaya Aura Contact Center | |||||||
| Clearvox NEXXT | |||||||
| Avaya AACC | Proprietary (CCT) | ||||||
| SpliceCom Select Voice | Proprietary / LDAP | ||||||
| Avaya IP Office Contact Center | |||||||
| POPP COMMUNICATIONS Cloud IP Phone system | EAS | ||||||
| NEC SL2100 | TAPI | ||||||
| uaCSTA Handsets Polycom | uaCSTA | ||||||
| Ericsson LG IPECS CM | N/A | ||||||
| Ericsson LG IPECS UCM | |||||||
| NEC SV9300 | |||||||
| Mitel MiVoice Connect | TAPI | ||||||
| Unify OpenScape Enterprise Express | |||||||
| Panasonic KX-NSV300 | CSTA | ||||||
| Avaya IP Office Cloud (MTCTI) | MTCTI | ||||||
| Alcatel OmniPCX Office (OXO) Connect | Not supported | ||||||
| Netsapiens Netsapiens | Proprietary SNAP API | ||||||
| Telepo Telepo | BCS REST API | ||||||
| PortaOne PortaOne | Proprietary - PortaBilling API | ||||||
| Metaswitch Metaswitch | Proprietary EAS / MVD | ||||||
| NEC SV9500 | OAI | ||||||
| Mitel MX One | Please see Aastra MX One notes. |